blocking android devices

[Mackeoin]

The googles Wi-fi is blocking my Android devices I cannot update my apps on my mobile I have a Samsung Mobile and a Motorola Mobile my TV is a Sony but I can update on an iPhone. When I turn off Google's Wi-fi and start the older Wi-fi system everything works well I have turn off the firewall but that made no change, can anyone help.

Regards

Mackeoin

[AbigailF]

Hey Mackeoin,

Thanks for posting — let's see what's going on.

A few questions: has there been any changes on your network configuration? Also, when was the last time your phone worked with your Google Wifi network?

Give these steps a try:
Forget your Google Wifi network and reconnect it. Check if your phone has DNS hosting enabled. If so, disable it.
If the issue persists, factory reset your network and use a new network name and password.

Cheers,
Abi

[AbigailF]

Hi Mackeoin,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

[AbigailF]

Hello Mackeoin,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi

[Mackeoin]

Hello Abigail!

Thank you for your comments. Sorry for not coming back sooner. I tried all your suggestions including a factory reset but I did not give the network a new name. I will try that next week. I still think it is very odd that my iphone works perfactly but not my Android. Its seems to have something to do with Google vs Android I can not find any help to solve the problem on internet and find it hard to believe that I am the only person with this problem in the whole wide world. Regards Mackeoin

[AbigailF]

Hi Mackeoin,

Let us know if there are any changes once you've given your network a new name and password. I'll keep this thread open, but please be advised that as Community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,
Abi

[AbigailF]

Hey Mackeoin,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Regards,
Abi

[AbigailF]

Hello Mackeoin,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Cheers,
Abi

[Mackeoin]

I an going to do the test on the wifi next week,

Regards Mackeoin

[AbigailF]

Hi Mackeoin,

Thanks for getting back to us. We'll wait for your update.

Best,
Abi

[AbigailF]

Hey Mackeoin,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

[AbigailF]

Hello Mackeoin,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi