changed wi-fi - can’t connect nest!

[simoneddo]

We’ve changed from Sky to Shell fibre broadband and now can’t connect. 

[Jeff]

Hi, simoneddo.

Sorry to hear you're having connection issues. When you switched ISPs, did you wire everything up the same way as with your old hardware? Does the new modem you got from Shell include a wireless network as well, or is it just a standard modem? Did you reset your router at any point?

If you can give me a few more details, we can get this working for you. I look forward to your reply.

Thanks.

[Jeff]

Hi, simoneddo.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks