Hey folks,
Thanks for posting ― let's see what's going on.
The Nest Wifi router and points uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.
A quick question: what devices need to connect to the 2.4Ghz band?
Give these steps a whirl:
Create a hotspot with a mobile phone. However, 2 mobile phones are required:
Use the first device to create a hotspot (mobile phone).
How to set up a mobile hotspot:
Android
Go to Settings.
Tap the Network & internet option.
Select Hotspot & tethering.
Tap on Wi-Fi hotspot.
Set up the hotspot name and password the same as the primary network.
Choose the AP Band > 2.4 GHz band > Apply.
iOS:
Go to Settings.
Tap on Cellular. Tap the slider to turn Cellular Data on.
Under Cellular, tap the slider to turn Personal Hotspot on.
Tap the slider next to Allow Others to Join.
Set up the hotspot name password the same as the primary network.
To change the hotspot password, under Personal Hotspot Wi-Fi Password.
To change the hotspot name, go to Settings > General > About > Name.
Use the second device to connect to the mobile hotspot.
Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.
Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).
Once connected to the hotspot, plug in your primary Google Wifi point or the Nest Wifi router.
Turn off the hotspot and check if the device automatically connects to the Google Wifi network.
Let us know how it goes.
Best,
Abi
