could not communicate with your nest hub

[Patterson]

I am trying to connect Google Nest to my new Internet provider . I keep getting the message 'could not communicate with your nest hub' I have tried a factory reset and still having problems. I have a Googlecast and I'm having the same problem 

[frances]

Hello Patterson,

Thank you for your message. I am sorry to hear that your device is suddenly not working after switching to a new internet provider. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

• Which Google Nest device do you have? (model name, generation number)
• What is your WiFi setup? (single router or multiple access points - how many?)
• What internet provider did you have before? 
• What internet provider do you have now?
• Could you please try to connect your device to a hotspot? Does the same error message show up?

Thank you for your patience, I look forward to your response! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.