device camera off line

[Navasana]

our 2 Nest battery cameras work for a while then show "device off line", again. I worked with google support person earlier today who finally got one camera working. The second showed defective and is to be returned. Both have >85% battery.

Now the one camera that we did get working shows "device off line" again and I cannot restart/activate.

Please someone help me find the problem, get me back online!

[SteveT1]

Hi Navasana,

Sorry to hear about your experience with your Nest Cam(battery). Let's take a closer look into this.

A few questions — what's the color of the LED lights on your Nest Cam(battery)? How far is it from the router? 

Keep us posted. You can also check this article to Troubleshoot offline Nest cameras.

Regards,

Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.