family wifi schedules are buggy

[rgaila]

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Original Poster:bechau1 

family wifi schedules’ skip and delay functions do not work.

each schedule must be reconfigured each time first before the functions will work normally.

as i use this daily, it’s extremely inefficient. i have submitted my feedbacks numerous times but never got any response.

anyone knows how can i notify google to fix this?

[rgaila]

Hey there bechau1, 

I'm so sorry for the late response, but I wanted to hop in here to help. I understand you're having troubles with the family wifi and I'm sure that's frustrating, but I'm happy to take a look into this. 

Would you mind letting me know what troubleshooting steps you've taken? I was able to find this article that has some helpful tips and steps around setting up the family wifi schedules. Also, this article shows you how to create and delete family groups. I suggest reviewing those 2 articles to see if those steps help you, and I would also suggest doing a factory reset of the network to see if that may help as well. 

Please let me know if you have any further questions or concerns. 

-From Garrett DS, Community Specialist.

[Acgdesign]

I complained about this exact bug multiple times over the past couple years! Even had a call with a representative and they told me it’s a known bug but didn’t know when it would get fixed. Please fix!! My kids are going to be grown and out of the house at this rate!

[mrkite38]

Hello, I have what I think is the same issue. I never had trouble with my schedules using the Google Wifi app but since migrating to Google Home they behave as follows:

1. Like OP bechau1, I am using the iOS app.
2. I have device groups configured
3. I have scheduled pauses for certain groups configured
4. Let's say it is Tuesday.
5. In the Family section, for Group A, I see:
   Schedule A
   8 a.m. - 8 p.m. |  Weekdays
   Starts Tuesday
6. I want to end Schedule A now, but "End Now" isn't available - just "Disable"
7. If I Disable the schedule, then Enable the schedule, it starts behaving - I can see End Now/Delay/Disable (or Skip/Delay/Disable for future schedules.)
8. The next day, the cycle starts again.

Again, this was never an issue with the Google Wifi app. We just moved to a larger residence, and I would like to add units to this system, but if the app doesn't work correctly I am not inclined to invest further.

[Jeff]

Hi, everyone.

I am sorry for the frustrations you're seeing with your schedules. I'm going to consult with an internal team and see if we can get some additional help here. I'll report back when I hear more. In the meantime, if anything changes in your situation, just let me know.

Thanks.

[Jeff]

Hey, all.

I am still waiting for some answers on this, but I wanted to know if anyone has seen any changes in their situation. If you're seeing any improvement or anything different at all, feel free to update the thread.

Thanks.

[Jeff]

Hi, all.

I wanted to check in once more as we now have a new firmware version rolling out to WiFi devices. Most of you will not have received it yet, but some may have. Over the next days and weeks the updates will hit. Hopefully this ends up clearing up your issues, but if you have continued problems after the update, please let me know and we can keep working on things here.

Thanks.

[Acgdesign]

Still same problem

[mrkite38]

Yes, still a problem

[smilu99]

Problems remain and the situation continues for couple years

When I created a schedule, I have to ‘enable’ it manually everyday and K am really frustrated 

[siewcm]

Hi bechau1 , mrkite38, 

I am having the same issue. Have you managed to find a resolution? This is happening on Android 11 as well.

It has been working fine until recently (1-2 weeks ago) and the google Home is of the latest version.

Thanks in advance

[GoolgleNestUser]

I have the same issue, only disable shows up in the three dots menu on the schedule. Very frustrating!

[TT0]

Same issue here in iOS, only disable option, no end schedule

[susuk]

I too have the same issue in iOS latest.. really frustrating.

fyi @Jeff 

[King500]

I have read all support articles, created new groups and schedules, but this still doesn't seem to auto activate at the preset time. Latest Google Home App version, Nest Wifi, Google Pixel 6 Pro handset controlling the Home App. Has anyone had success getting schedules to work automatically.

[Jhonleanmel]

Hi everyone,

@King500, thanks for letting us know. Could you factory reset your Google Nest Wifi network and create a Family Wifi?

Best,

Mel

[King500]

I could, but the effort involved seems a little counter intuitive. I have the devices on a family wifi and can manually hit pause, I don't see how a factory reset to then update to the same App version and firmware on the Nest Wifi will deliver a different result.

[Jhonleanmel]

Hey folks,

I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Best,

Mel

[Acgdesign]

Like I said in a previous post. This has been going on for years and I’ve talked with a rep at Google and they say it’s a know bug. Unless you have information that the bug has actually been fixed, I believe you are wasting your time. 

[Acgdesign]

It’s not worth your time. I went through all this a couple years ago and finally ended up on a call with a tech at Google who told me it was a known bug but didn’t have an ETA to fix. Seems like one of the key things this app is used for so you’d think it would make it to the top of the backlog, but apparently not. 

[Jhonleanmel]

Hi Acgdesign,

We really want to get get your Google Wifi back on track. Resetting your device to default settings is the next best step. Give it a try! 

Best,

Mel

[Acgdesign]

I did try that before and it didn’t work. Do you have information that the bug was addressed and deployed in a recent update? I’d that is the case and I need to reset to get the fix, I’m willing. Otherwise please just go back to the dev team and ask when the fix will be deployed. Thx

[Acgdesign]

Nope, still waiting…

[Jyrmrz]

I just had this issue starting this week. Still finding a solution. Kids schedule is on but the kid's group is still not paused. 

[Jhonleanmel]

Hey folks,

@Jyrmrz, have you had the chance to try the steps suggested above? If so, how was it?

@Acgdesign, I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Jhonleanmel]

Hey there, 

@Acgdesign, checking back in — have you had the chance to fill out the form?

Best, 
Mel

[Jhonleanmel]

Hi Acgdesign, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Jhonleanmel]

Hi Acgdesign,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Acgdesign]

Does this not work if I reply to the email instead of coming back here into the forum?  I've been replying...

The problem still exists, I've filled out your form multiple times

[Jhonleanmel]

Hi Acgdesign

I understand this has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. At the moment, our team is still looking into this issue and I have no additional updates to share right now. I’ll continue checking in with the team and updating this thread as soon as I can.

Best,

Mel

[AbigailF]

Hey Acgdesign,

Thanks for your patience. I’ve checked your case and our support team has sent you an email last November 9. I suggest responding to the email so we can check what’s happening on your system. For your reference, here’s your case ID: 0-6573000033514.

Thanks,

Abi

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jeff]

Hey all,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jyrmrz]

I'm all good. User error here 😔. Checked the settings and it was not setup correctly 

[Jeff]

No problem, Jyrmrz.

Thanks for letting me know you got things sorted out. Is there anything else I can help out with before we mark this as resolved?

Thanks,
Jeff

[Dan_A]

Hi folks,

Glad to hear that this has been sorted out. I'm going to mark this one as resolved and will be closing this thread now. Please feel free to open up a new thread if you have other questions or concerns.

Cheers,

Dan