google nest wifi point disconnected and will not power up

[webware4]

I have 1 router and 2 wifi points. I was on holiday and one of the points was powered off, so it has been off for a week. Now it will not power up at all. I've tried switch the power supply from the other point, but still no joy. I've tried holding down the restart bottom on the base of the unit and I've tried restarting from the google home app. All of which has failed. It seems the unit is dead. I've only had it 18months. Can anyone suggest a fix?

[Jeff]

Hi, webware4.

Sorry for the issues you're having with your device not powering up. I imagine that's quite frustrating. Since you've tried some troubleshooting already, including swapping the power cable, I would suggest reaching out to support. You can contact them by phone or chat, and you can do that here: https://bit.ly/3o1aRK5.

If you have any issues getting in touch with support, please let me know and I'll be happy to help out there.

Thanks.

[Jeff]

Hi, webware4.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[webware4]

Thanks Jeff. Google support are sending a replacement. Thanks for your help.

[Jeff]

Sounds great, webware4. Thanks for the update.
As we got our resolution here, I'm going to mark this one as resolved. If anyone has any other needs, please feel free to open up a new thread.
Thanks!