google wifi cannot be changed from DHCP to PPPoE

[doose1]

I have changed ISPs, so I need to change my network settings in my google nest wifi. From DHCP to PPPoE

If I disconnect the ethernet cable from the internet endpoint (as per google instructions) It says there is a connection error in the google home app on IOS. So I cannot access the network settings of the google nest router

If I leave the ethernet connected to the internet, I can see the settings in the google home app, but it says you can't change the setting right now.

My apple Iphone is connected to the google WIFI. And mobile data is turned off. All working perfectly before the ISP change.

[olavrb · Accepted solution]

You might have to factory reset all Nest Wifi pucks ( https://support.google.com/googlenest/answer/6246619?hl=en ), then set up the network from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ) to get it working. If you reuse existing network name (SSID) and password, devices should reconnect automagically.

More relevant info:

• WAN settings: https://support.google.com/googlenest/answer/6246630?hl=en
• PPPoE issues during Google Nest Wifi or Google Wifi setup: https://support.google.com/googlenest/answer/7668126?hl=en

[Jhonleanmel]

Hey folks, 

Thanks again for helping here, @olavrb. 
@doose1, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Dan_A]

Hi doose1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Dan