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google wifi no QR no setup key and no PSK

rb13
Community Member

3 weeks ago

Hi,

I have a Google wifi unit (model: GJ2CQ) and I have lost the sticker from the bottom. I have done a factory reset on it and now cannot connect.

I have followed the official instructions and visited http://192.168.84.1/api/v1/status but the PSK field is blank, apparently Google have upgraded the firmware and this field is no longer visible.

I have also followed the instructions here https://support.google.com/googlenest/answer/9012064?hl=en-GB#zippy=%2Cgoogle-wifi-point but it requires a usb enabled unit and mine has a jack style ac adapter. 

I have searched through the threads and can't find an answer, but can see multiple people with the same issue. Creating this post so that I can be provided a link to contact a specialist advisor.

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1 REPLY 1

ByronP
Community Specialist
Community Specialist

2 weeks ago

Hi rb13,

 

Thank you for posting. I'm sorry that you have trouble setting up the Google WiFi; this could be frustrating, especially when it doesn't have any stickers. I really appreciate the effort to troubleshoot the issue.

 

For further assistance on this concern, please contact us following the instructions:

 

  1. Go to Contact Us (Google Nest Help).
  2. Select an appropriate product or category, type a brief description of the issue, and then click Next.
  3. Click Other, then click Next.
  4. In the Resources section, click Next Step.
  5. Choose to get a phone call, call, or chat with the team, depending on availability in your country.

Our special team will help check out other options.

 

I hope this helps.

 

Regards,

Byron

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