iPhone will connect to Nest router, but says "No Internet Connection". Other devices connect to net

[Docket]

  I have a Google Nest Wifi Mesh Router, connected by ethernet cable to the Spectrum box.  The Mesh Router provides my home WiFi network,  which connects to an additional Mesh router to extend the network.  I was able to set up the network using the Google Home ap on my iPhone.  The phone is an iPhone 11 Pro, running 15.1.

This phone will no longer connect to the internet.  In settings I'm able to connect to the home network, but under my network's name I see "No Network Connection" in yellow type.  My laptops and Peloton have no trouble accessing the internet through the network; it just seems to be my phone that can't get on.  

Any insights into how I can fix this would be very much appreciated!

[Jhonleanmel]

Hi folks,

Give these steps a try:

1. Remove any special characters in your network name and password.
2. Turn off IPv6.
3. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
4. Unplug the power from your Google Wifi devices for 2 minutes.
5. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[AbigailF]

Hello everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks for the help, @Jhonleanmel.

Regards,
Abi

[yoyoyoyo]

Hi Abi,

Yes additional assistance would be great since  none of the solutions work for me so far

[AbigailF]

Hi folks,

Our apologies for the late reply. I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

[AbigailF]

Hey there, 

Checking back in — have you had the chance to fill out the form?

Best, 
Abi

[Eranjo]

A great example of terrible customer service. After more than a year reporting the issue we need to fill a form😂. There is plenty of information being reported on this thread if you really want to investigate  the issue!

[AbigailF]

Hello everyone, 

To those still experiencing the same issue, please fill out the form so we can help you further. A senior specialist will be handling your case once the form is filled out. We'll wait for your update.

Regards,
Abi

[AbigailF]

Hey there,

It's' me again. Just checking back in. Feel free to update us once you've filled out the form.

Cheers,
Abi

[Eranjo]

It seems Google is more interested in following corporate procedures than fixing the issue!!!

[Jeff]

Hi Eranjo,

Have you filled out the form? If you haven't, that is the next step in helping you diagnose and fix the problem you've been having here. What this will do is get the attention of a higher tier of support, and they will reach out to you personally. They'll have more tools and resources than you'll find here, and they can take a closer look at your setup. Filling out the form really is the true next step to a resolution.

Thanks,

Jeff

[Jeff]

Hi again, Eranjo. 

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Thanks,
Jeff

[LovelyM]

Hey Eranjo, 

I just want to give you a nudge since we haven't received a form from you yet. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[yoyoyoyo]

Hi Mei,

thanks for your suggestion. However, it’s still not working for me unfortunately. I need to first connect to another router then connect the router to google router so that my iOS devices are able to connect to the WiFi from google router.

[Eranjo]

Hi, 

Could you please explain what was causing the issue and how these new settings will resolve the problem?