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nest Points Weak Signal

JasonCF
Community Member

1 main - 4 points. all within 25 feet of one

Strong interest speed tests always 'blazing fast'
Points for no reason switch between good and weak.  Dominated by 'weak'

No overloading.  It will show weak even at less than 1 mb/s activity

Worked great for longest time.  But for last 6 months nothing but trouble.  

Spoke directly with Google customer support on numerous occasions.  Always the same routine.  The unplug stuff / reset everything / rebuild network from ground up / etc.  Never solves the issue. 

 

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

You are not alone:


I don't work for Google. I'm here to help and learn more.

JasonCF
Community Member

have done all those things.  Reviewed that discussion but since more than 6 months old wondered if Google had found the obvious software issue since it wasnt an issue then all of sudden a major reoccurring issue

JasonCF
Community Member

Ok I have given up.  Google just isnt up to the task.  I bought Anus AX6600 and it is like another world being discovered.  Do not waste your time with Google Nest Wifi as the technology has simply passed them by

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help.

 

@JasonCF, I'm sorry to hear that you had to replace your Google Wifi system. If you haven't yet, you could check this link for some troubleshooting steps you could try if you still have your Google Wifi devices.

 

Thanks,

Edward

JasonCF
Community Member

Edward

If not a bot, i have invested in Google being the ‘one’ adding points and doing all the troubleshooting multiple time and I mean multiple being greater than 6 times in 6 months which a layman might consider excessives level of touches to ones wifi network.  I still have all my 4 points plus base (less than 2 years old) so if Google is willing to put its money where its mouth is and buy back even at a discount I would be grateful

EdwardT
Community Specialist
Community Specialist

Hi JasonCF,

 

I'm afraid that we don't have an option to buy back your Google Wifi devices. We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. 

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi JasonCF,

I just wanted to jump in real fast to see if you saw Edward's reply. I realize it's not the resolution you were possibly searching for, but I did want to assure you that your feedback is heard by our internal teams and I appreciate you sharing the experience you've had. If there's more I can do for you, let me know.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff