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Nest Wifi fails to setup wifi

D_Smith
Community Member

I am getting the "Something went wrong..." message when setting up my Nest wifi router.   I have gone through all of the suggested troubleshooting and it still will not set up the wifi.   

The odd part is the router is still working with the CAT5e connections.   I have LAN connected to a small unmanaged switch and all the devices connected are online and working correctly.   

 

 

The device was working correctly for a few years.  I had to factory reset the Modem and router after the rogers outage debacle last weekend, and haven't been able to get it going since.

 

Modem is a Hitron CGNM-3550 connecting to Teksavvy (rogers cable internet reseller) if it gives any insight

 

10 REPLIES 10

Tuzza
Community Member

When you set up the router only connect the wan side to your modem, then after you’ve set it up plug the lan cable into your switch. Might solve your issue

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Tuzza, thanks for the help!

 

@D_Smith, how's it going with your Google Wifi? Were you able to try the steps that Tuzza provided? Let us know if you have questions and we'd be glad to assist you.

 

Thanks,

Edward

D_Smith
Community Member

I have tried unsuccessfully.  Unfortunately I had to walk away from the issue for a bit.  Hope to dig back into it tonight.   I plan on completely deleting all devices and setups from my Google home setup and start fresh with a new 'home' and setup the router first to see if the issue is related to a device being deleted and re-added to the same 'home'.  

 

EdwardT
Community Specialist
Community Specialist

Hi D_Smith,

 

Thanks for the response. Were you able to try deleting the home structure and starting over? Keep us posted.

 

Thanks,

Edward

D_Smith
Community Member

fully clean start and no luck.   I then dug up an old asus router and tested it with the modem and it works perfectly.   

Looks like my nest wifi needs replacing.   😡

Unless anyone else has any other ideas?    Really would like them to have a more traditional web interface for the setup of these devices.  Connect with a hardline to a specific IP and be able to get better diagnostic information about what exactly the problem is instead of the daft "There was a problem"  (well no s*** sherlock)

EdwardT
Community Specialist
Community Specialist

Hi D_Smith,

 

Thanks for the update. I'd love to know more about this. At what point of the setup are you getting the message? Also, what device are you using to set it up? Is it an Android phone or an iPhone?

 

Looking forward to your response.

 

Thanks,

Edward

D_Smith
Community Member

the point of the setup is when it starts to create the wifi network.   It tells me the 'cute' messages of 'almost done' 'not much longer' etc.   Then tells me something went wrong .    

I am using an android phone (Samsung s20 fe).

 

I picked up another nest router and followed the same steps with the same phone, same modem and everything worked as expected.  

So whatever happened with the Roger's outage, it took my router out.

 

Thanks everyone for the help and suggestions!

EdwardT
Community Specialist
Community Specialist

Hi D_Smith,

 

Thanks for the response. I'm glad to hear that you were able to set up another Nest router. It's unusual that an outage would cause your Nest router to not work properly. If possible, could you try setting it up as a child point?

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi D-Smith,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff