nest wifi point

[mev34]

my Nest point has to be restarted every other day; how do I fix this, or maybe it's defective

[chaconmorales]

Hi mev34,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Wifi point. But no need to worry, help is here.

Before we get started with further details, let me ask you some important questions:

1. Is the child point connected directly to a power outlet?
2. Is the parent point online?
3. What's the color of the light on the Wifi device?
4. Is the setup network available on the Wi-Fi connections list?
5. Were there any recent changes on the network? For example, a move to a different location, new Internet Service provider (ISP), or new modem or router.
6. What's the color of the lights on the parent and child points?

In the meantime, let's explore some potential solutions.

Basic checks:

1. Google Nest Wifi system status and troubleshooting:
   • Check for Updates: Ensure your Nest Wifi system is running the latest firmware.
     1. Make sure any offline Wifi devices are powered on and that all cables are secure. If your device is hardwired, check that your Ethernet cables are correctly connected to another Wifi point or switch. Learn more about how to set up hardwired devices.
     2. Unplug the Wifi device that is offline and plug it back in.
     3. Open the Google Home app  and then tap Favorites  or Devices  and then touch and hold your device's tile and then Settings  and then More More menu and then Reboot.
     4. Perform a mesh test to confirm your devices are working properly.
     5. Check that your points are within range of your router or primary Wifi point. You might need to move the point closer towards your router or another mesh point.
     6. Run a mesh test again.
     7. Factory reset your offline device, wait until the light indicates that your device is ready to set up, then add your Google Nest Wifi point or additional router or Google Wifi point again.
2. Google Home App:
   • Restart App: Close and reopen the Google Home app.
   • Update App: Ensure you're using the latest version.
   • Check for Error Messages: Look for any error messages in the Google Home app or on the Nest Wifi devices.

Please check the following articles to Fix your Google Nest Wifi or Google Wifi network, to Test mesh connection or to Restart Nest Wifi or Google Wifi devices.

Please keep me posted.

Regards,

Mario