08-16-2024 07:32 PM
setting up in an apartment which i believe uses pppoe or something because when i connect ethernet from wall to laptop is shows internet which has same ssid as the regular wifi they have, i want to use it as a router from that ethernet but every time i cant get past the connect ethernet cable screen. it keeps saying connection failed after trying to connect to internet. no prompt for pppoe and reset multiple times
08-19-2024 11:58 PM
Hi there!!
I understand how frustrating these persistent issues with your setup can be. It sounds like you've already tried to do the set up several times, and I appreciate your patience.
To better assist you, could you please provide more details about the specific problems you're encountering?
What's the color on the LED light on the Nest WiFi Pro? Remember that in order to do the setup correctly we'll need to get a Slow pulsing blue light, that means that the device is ready for the setup.
Are you using an Android or an iPhone? there are many options you need to turn off if you're using an iPhone. You can get more information on Troubleshoot setup with iOS.
Do you have a Double NAT? A double NAT happens if another router, for example a Nest Wifi router, is connected to the ISP modem or gateway. All this means is that data is going through a NAT process twice, which might cause a very small delay, of the order of milliseconds to data getting in and out of your home.
Additionally, I'd like to explore some potential solutions:
To get more information about the exact steps you need to take a look at Troubleshoot Google Nest Wifi setup issues.
Hope this helps!
Brandon.