nest wifi router won’t connect to internet

[msjaynice]

any tips on how to fix my router? the white light just keeps flashing and the modem is fine. had spectrum come out and they said it’s the router. 

don’t want to spend $$ on another router  when i bought this one not too long ago. 

appreciate the help!! 

[David_K]

There does seem to be a specific problem affecting those who use Spectrum. Some users have resolved issues by:

• Restarting the Spectrum modem
• Asking Spectrum to reprovision the modem
• Factory resetting the Spectrum modem
• Factory resetting their Nest Wifi router
• Temporarily connecting their Nest Wifi router to a different internet connection

Google Nest Wifi setup with Spectrum Modem - Google Nest Community

[LovelyM]

Hello everyone,

I appreciate your help here, @David_K.

@msjaynice, thanks for reaching out. I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Best,
Lovely

[LovelyM]

Hi msjaynice, 

I want to ensure you are good to go. Please reply to this thread if you still need assistance so I can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hey msjaynice, 

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Thanks, 
Lovely