04-14-2024 03:18 PM
Hi,
I have Xfinity for internet service, my own Netgear modem, and Google Wifi (as router). When I use wireless via Google Wifi, I get "access denied.." error on a lot of webpages (Costco, Lowes, Homedepot, Southwest). This happens on PC, laptop, tablet and phones. On my phone, if I disable Wifi and connect to the above websites using data, the site works fine. As recommended by MichaelP (Diamond Product Expert), on "Google nest community Wifi" since I have 3 Google Wifi "pucks", I did a factory reset and switched to a new "puck" (assuming that the IP address will change). It seemed to work for a day and then I get the same error. I had a older TP-Link router that I connected back to the modem, and all the sites work fine. Is it the Google Wifi (router) that is the issue?
a month ago
Hi KR9,
Thanks for reaching out. Sorry to hear you're having trouble with your Nest Wifi.
Here are some things you can try:
Keep me updated on how it goes.
Regards,
Jonathan
a month ago
Hi Jonathan,
Thanks
4 weeks ago
Hi KR91,
Thanks for posting. Sorry to hear the previous steps didn't resolve the issue.
My team would like to know more about this behavior. When you get a chance, please fill out this form. Someone from my team will reach out to you soon with more updates on this issue.
Let me know if you have any questions.
Cheers,
Jonathan
3 weeks ago
I filled out the form a few days back. I wanted to know if there are any updates?
3 weeks ago
Hi KR91,
Thanks for posting, Sorry for the delay.
We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.
Best,
Jonathan
3 weeks ago
I'm having exact same issue and NO ONE seems to know what to do (weeks of trying)!! HELP!
3 weeks ago
Is there any kind of resolution to this? I just started having the same issue and seem to have a similar setup as the original poster. Just started happening thisonth too.
3 weeks ago
I'm having exact same issue and NO ONE seems to know what to do (weeks of trying)!! HELP!
3 weeks ago
Hi Uactaylor13, Codymac2,
If you don't mind me asking, what ISP, modem (make and how old) and router do you have?
2 weeks ago
Update on this issue("Access denied.."):
As mentioned in the message earlier, i had narrowed the problem down to the combination of Netgear modem (CM500V) and Google wifi. Though the TP-Link router fixed the isse, I didn't want to give up the Google wifi router since these have fantastic range and reliable. I decided to get an Xfinity modem (rented from Xfinity) and connected the Google wifi routers. Lo behold! Touchwood, the problem went away and after 10 days, it seems to still work well. My conclusion (pardon me if I am totally off base, I am by no means an IT or internet expert) is that the Netgear modem (3-4 years old) and Google wifi had some conflict. Hope this helps.
2 weeks ago
Hi @KR91,
Thanks for sharing your experience and reaching out to the community! It's fantastic that you were able to isolate the problem and get your Google WiFi working again with your Xfinity modem. Your troubleshooting journey and insights will definitely be helpful for others facing similar issues.
Regards,
Jorge.