"Access Denied" while accessing certain websites using Google Wifi

[KR91]

Hi,

I have Xfinity for internet service, my own Netgear modem, and Google Wifi (as router). When I use wireless via Google Wifi, I get "access denied.." error on a lot of webpages (Costco, Lowes, Homedepot, Southwest). This happens on PC, laptop, tablet and phones. On my phone, if I disable   Wifi and connect to the above websites using data, the site works fine. As recommended by MichaelP (Diamond Product Expert), on "Google nest community Wifi"  since I have 3 Google Wifi "pucks", I did a factory reset and switched to a new "puck" (assuming that the IP address will change). It seemed to work for a day and then I get the same error. I had a older TP-Link router that I connected back to the modem, and all the sites work fine. Is it the Google Wifi (router) that is the issue?

[sicsacol]

Hi KR9,

Thanks for reaching out. Sorry to hear you're having trouble with your Nest Wifi.

Here are some things you can try:

• Ensure your Google Wifi system is running the latest firmware. Updates often include bug fixes and performance improvements.
• Change the DNS: This means the device will automatically offer to receive DNS queries from clients on your network, contact a public DNS server, and respond to your clients with the response. With Nest Wifi and Google Wifi you can set a new DNS server address.
• Run a 2-minute power cycle: Restarting your router or points can sometimes fix common issues.

Keep me updated on how it goes.

Regards,

Jonathan

[KR91]

Hi Jonathan,

• Thanks for your response. I was on the phone with Google (a few hours) and tried thr things you mentioned, but the problem still persists. The Google tech specialist also tried setting the DNS to 8.8.8.8 and 8.8.4.4, but it didn't help. Currently at a loss. Any suggestions?

Thanks

[sicsacol]

Hi KR91, 

Thanks for posting. Sorry to hear the previous steps didn't resolve the issue.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Someone from my team will reach out to you soon with more updates on this issue.

Let me know if you have any questions.

Cheers,

Jonathan

[KR91]

I filled out the form a few days back. I wanted to know if there are any updates?

[sicsacol]

Hi KR91,

Thanks for posting, Sorry for the delay.

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Best,

Jonathan

[Codymac2]

I'm having exact same issue and NO ONE seems to know what to do (weeks of trying)!! HELP!

[Usctaylor13]

Is there any kind of resolution to this? I just started having the same issue and seem to have a similar setup as the original poster. Just started happening thisonth too.

[Codymac2]

I'm having exact same issue and NO ONE seems to know what to do (weeks of trying)!! HELP!

[KR91]

Hi Uactaylor13, Codymac2,

If you don't mind me asking, what ISP, modem (make and how old) and router do you have?