unable to load Instagram stories on Google nest wifi

[joecunnington]

I have Google nest wifi mesh. When connected to this network, I am unable to load Instagram stories. When I switch to another network, I am able to load Instagram stories. Please advise.

[Jeff]

Hey, joecunnington.

Sorry about the Instagram issue you're seeing. That sounds quite confusing and frustrating. Let's walk through this and get it sorted out. I have a few questions for you to help us get started.

• Is it only the Instagram stories that won't load, or are posts not loading as well?
• Is it limited to a device, or is it across all devices?
• Do Facebook stories and posts load correctly?
• Have you noticed any other platforms that aren't loading?

If you can get me that info, we can start getting this worked out. I look forward to your response.

Thanks.

[Jeff]

Hi, joecunnington.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hey, joecunnington.

I'm just following up once more to see if you still needed some help on this or to see if you had this sorted out by now.

Thanks, 

- Jeff

[Jeff]

Hi, everyone.

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

- Jeff

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks,

- Jeff