used google nest wifi and only have mobile data

[mgdc02]

Hey !

so i have a used google nest wifi point (snow) and have factory reset the device (by pressing the bottom for 10 sec) and still have issue setting up i am stuck on the password for the wifi for the google home but can’t find the password anywhere and I’m not in contact with the owner of the google home. i need to find the password maybe it’s a set up one but unable to put in

[mgdc02]

sorry and in addition we freshly moved in and only have to connect to mobile data but we just want to use it as a speaker 

[lusvin]

Hi @mgdc02,

Thank you for posting in the community. I'm sorry to hear that you're having difficulties trying to set up your Nest WiFi point. Don't worry; let me help you with this.

It's likely that the password the app is requesting is the setup code located at the bottom of the device. You can try using that and see if it works. To start the resolution process, let's try the factory reset process again following these instructions:

1. Press and hold the button on the bottom of the Nest WiFi point.
2. The factory reset process starts about 5 seconds in. Hold the button for 10 more seconds until a sound confirms the reset of the device.
3. After the device is reset, it may still appear in the Home app. To remove the device, perform an app factory reset.
4. When the light on the device starts flashing white, go to your Google Home app and create a new home:
   • Open the Google Home app.
   • Tap Settings, then Add.
   • Select Home.
   • Follow the on-screen steps.

Once you have the new home created, let's try to set up the Nest WiFi point one more time. Here are the steps to set up a Nest WiFi point. Let me know how it goes.

Best regards, 

Lusvin.