wfi router work but not as a connecttion point ...

[jarlath]

Hi,

My 3 google wifi points generally work upstairs connecting to the google wifi router which is connected to my comcast router in bridge mode downstairs.  So the mesh network appears to be working except downstairs directly via the google wifi router - I can see the network downstairs but can't connect to it at all.  Any ideas?

[Jeff]

Hi, jarlath.

Sorry about the connection issues you're having. I imagine it's quite frustrating to have gaps in your mesh network. Let's take a look at things and work out a solution for this.

I do have a few questions and things you can check to help us sort out the problem.

• When you run a mesh test, what are the results saying with the points that are not connecting?
• Have you tried restarting the network to see how that affects things?
• Was the networking working well previously and then stopped, or has it always had issues after setup?

If you can give me a few more details on this, we can jump in on finding a fix. I look forward to hearing back from you. Thanks.

[Jeff]

Hi, jarlath.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[jarlath]

Thank you for your help - after your tests and playing with my network more I figured it out and all is well now on the wifi front!

Thanks again,

Jarlath.

[Jeff]

Hey, jarlath.

Great news! I'm happy to hear that everything is working for you now. As we have our solution, I'll go ahead and close up the thread. If you need any more help as any point, please feel free to come back and start up a new thread.

Thanks!