wifi point won't connect to mesh

[PaulBurr]

I recently had to change my internet service.  I had google nest with 3 wifi points connected to my old ISP.  I did a factory reset on the google mesh once my new ISP was up and running.  2 of the 3 wifi points worked with no issues, but the 3rd wifi mesh point will not connect (QR code or manually).  

[olavrb]

What error do you get?

Sure it's properly factory reset and ready for setup?

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/6191584?hl=en

Have you tried adding the 3rd point while it being connected by ethernet cable to the primary puck LAN port? Then remove ethernet cable afterwards.

Have you tried from a different device (Android, iOS or iPadOS) with the Google Home app, same Google account?

[Cgoss2]

How did you fix this?

[Jeff]

Hey Cgoss2,

Sorry to see you're having issues as well. Are you seeing the same thing as PaulBurr? Can you give me a few more details about what's happening with your situation? I'll be happy to jump in and look at your situation.

Thanks,
Jeff

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel