wifi will not connect

[frankconnie82]

I have a Gen 3 Nest thermostat with a display that reports “Connect your thermostat to Wi-Fi to add it to the Nest app.

Pressing “Connect” results in “Searching”,  “No networks found yet”

Display “TYPE NETWORK NAME”, “Network security”, and “Password” results in the display “Failed to connect”

I have a total of two Nest Thermostats in the house. The other Nest Thermostat is working fine, and is controllable with the Android Nest App.

I’ve had the Nest Learning Thermostat gen 3 for 4+ years.

Setup=>network=>Does not list any networks.

Setup=>network on one of the other Nests shows a list of available WiFi SSIDs.

DISPLAY: “POWER” has “Battery, 3.926V“

I do have C wire. 

I have tried a normal reboot, but with no luck

I have tried network reset, but with no luck.

I have rebooted my router, but with no luck.

I am located in the US.

[David_K]

You may already have tried some of these steps but I'll link to them in full:

 Nest thermostat is offline - Google Nest Help

You mentioned it doesn't show any Wi-Fi networks to connect to at all? If you enable the Wi-Fi hotspot feature on your phone or a tablet does that display?

[frankconnie82]

I just tried the mobile hotspot suggestion and it could not be found by the thermostat either. My son thinks the wifi chip may have gone bad.

[frankconnie82]

I have also tried 1-9 on your link with no luck. #10 does not apply since the other thermostat is working.

[David_K]

In that case, I'd recommend that you contact the Google Nest support team.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

When you reach an agent, be sure to mention it doesn't show any Wi-Fi networks to connect to at all, not even a Wi-Fi hotspot, and you've already tried rebooting the thermostat, amongst other things.

[frankconnie82]

Thank You David