02-13-2023 09:17 PM
For some reason my nest guard is suddenly off line. When I tried to press 2 and held the button the device says “Nest guard version 1.4.0.0.6 can’t update”
I have followed online instructions to factory reset but when reconnecting it says I am not able to connect to Wi-Fi and the version called out is the same and repeats the same message “Nest guard version 1.4.0.0.6 can’t update”
please help
02-17-2023 12:40 PM
I"m having same issue.
02-19-2023 05:10 PM
I'm having a similar issue. My Nest Guard has a continuously circling blue light and keeps exclaiming "finishing up, this might take a minute." This has been going on for hours now. My device is unresponsive to restart attempts and factory restart attempts.
02-21-2023 12:04 PM
Hi there,
I can imagine it has been an inconvenience, and I would love to look into this further for you. Please check out this link here on how to restart or factory reset your Nest Guard. Please let me know how it goes.
Best regards,
Brad
02-21-2023 02:10 PM
Hi Brad,
As mentioned in my post, my device is unresponsive to restart attempts and factory restart attempts. I have followed these steps repeatedly, and the device keeps on with the blue spinning and message of "finishing up, this might take a minute."
I purchased this in Aug. 2020, and two months later in Oct. 2020, Google stopped with the system with promises to still support. However, now Brinks also no longer will monitor the device. Please advise steps on obtaining a partial refund.
02-21-2023 12:22 PM
Hi Brad,
As mentioned in my post, my device is unresponsive to restart attempts and factory restart attempts. I have followed these steps repeatedly, and the device keeps on with the blue spinning and message of "finishing up, this might take a minute."
I purchased this in Aug. 2020, and two months later in Oct. 2020, Google stopped with the system with promises to still support. However, now Brinks also no longer will monitor the device. Please advise steps on obtaining a partial refund.
02-22-2023 09:53 AM
02-22-2023 10:10 AM
Hi Brad,
Thanks- I submitted the form ~48 hours ago and haven’t been contacted; what is the typical response time? While I wait, do you have further troubleshooting tips? My home security solution is presently just a paperweight.
02-22-2023 10:59 AM
I am not sure what their typical time frame is, but I know that once the form is submitted, support is supposed to reach out to you soon after. Thank you for your patience while waiting for a reply from support.
Best regards,
Brad
03-22-2023 09:55 AM
Hi there,
Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
03-22-2023 11:03 AM
Hi Brad, I have never heard from google regarding the form I submitted weeks ago. No change - my system is out of order and the troubleshooting steps don’t work.
03-23-2023 08:51 AM
04-12-2023 09:04 PM
Hey folks,
I’m sorry you’re still having trouble updating your Nest Guard. Let’s dig deeper into this — how far is the Guard from the router?
Give these steps a try:
I appreciate your help, Brad!
Thanks,
JT
04-17-2023 05:04 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT
04-18-2023 08:17 AM
Hi JT, I corresponded extensively with google over this issue....then I got an email that you are discontinuing support to nest. Not awesome.
04-25-2023 04:23 PM
Hello Kelly4,
I’m sorry to hear about your experience. The support and functionality in the Nest app for Nest Secure will be discontinued on April 8, 2024. To learn more about Nest Secure’s update and exclusive offer for a Self Setup System from ADT, take a look at this link.
Thanks,
JT
04-29-2023 02:59 PM
Hello there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
04-30-2023 05:08 PM
Hey there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Thanks for chiming in, Princess.
Best,
JT