My Nest lock has worked fine for a few years- this morning it keeps auto-locking every ~5 minutes like I am away, even though my Nest app shows that I am here. When I try to lock/unlock from the app it shows an error that says “the app had trouble connecting to the Nest service. Try again”. I have removed batteries from the lock and unplugged the connect, tried again and no luck. Anything else I can try? TYIA
I can see how this could be frustrating to experience, and I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.