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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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No nest greeting during installation

I just try to install the Nest Yale Lock, however I didn’t hear the Nest greeting “Hi from Yale and Nest” nor do I see any numbers, check or calibration on the keypad. However, I do see the blue light on the back panel when pressed. Can anyone advise...

ANexplorer by • Community Member
  • 1081 Views
  • 5 replies
  • 0 kudos

Best Yale Lock- no connection

My Connect device has not been connecting to my lock since March 2. I have tried all of the troubleshooting options from Nest. Initially light pulsed blue, then went to yellow, never green. It now will pulse blue, but then goes off.Hoping to get reso...

akalgs by • Community Member
  • 1030 Views
  • 4 replies
  • 0 kudos

Nest connect won’t connect to app

I have tried everything I can find to get my nest connect added to the app so I can install the Yale lock. I’ve turned off the WiFi security, connected my phone only to WiFi and nothing works. Always “something went wrong.”I have google home with dis...

Events not updating

Recently noticed in the Nest App that the lock/unlock events I used to get notifications are no longer being logged. I get notifications that a passcode was used or the door was locked or unlocked but the timeline history is blank.

Resolved! Unable to re-add my Yale lock

Both of my Yale locks went offline. The problem was the Nest guard had been unplugged. I reconnected that so it is online. However, my Yale locks are doing nothing. I followed the troubleshooting steps to reset (removed, even changed batteries) and t...

ATee by • Community Member
  • 3568 Views
  • 6 replies
  • 1 kudos

Doorbell stuck to wall mount

My issue product is the Google doorbell battery operated. The button to release my doorbell is stuck and so my doorbell will not come off to charge or connect to other devices. I also have only had it for one day and now cannot add it to my Google ho...

Major issues for years now with Nest Yale

Anyone have a fix or solution to the Nest tale lock constantly in offline status —- it is to the point the manual entry codes won’t even work now. I have a lot of Nest products — and this was is amazingly disappointing— and it is weird that Nest / go...

NestUser77 by • Community Member
  • 4104 Views
  • 15 replies
  • 1 kudos

Deadbolt won’t turn

Remove back panel to reset. Deadbolt won’t turn all the way around to open or close. ?

Rances by • Community Member
  • 1117 Views
  • 4 replies
  • 0 kudos

connect

when i set up my nest connect it does the blue blinking light followed by the green blinking light to indicate that it is connected then the light stops. but after a bit the light starts blinking yellow. I have not been able to connect my yale lock t...

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