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Forum Posts

Nest connect light will not turn green

I’m trying to connect the yale lock but the nest connect won’t install. I’ve tried resetting it, moving the router closer, everything and it still won’t work. Like only stays blue (never green) and on the app it shows ”something went wrong” message.

Yoima by Community Member
  • 79 Views
  • 1 replies
  • 0 kudos

Nest Connect Will Not Reset - Only Flashes Yellow

This was posted before with no solution - I’ve reset the lock 3x… Nest Connect won’t factory reset, app says there is still info on it. When my Nest Connect is unplugged, it blinks yellow and does not connect to my Yale lock. It also doesn't connect ...

DP81 by Community Member
  • 120 Views
  • 1 replies
  • 0 kudos

New ADT+ System Connection Issues

After many years using a Nest Guard with 100% satisfaction, I was informed that support for Nest Secure would be ending and that Google would be transitioning their security services to ADT. I took advantage of the promotion to replace my Nest with a...

Resolved! Nest Connect Error score NA013

I have my 2 Yale locks connected through Nest secure however due to the service is shutting down I got a nest connect to replace as the wifi router.i tried so many times to add the nest connect but it always showed NA013 and cannot connect that, whic...

SidYang by Community Member
  • 396 Views
  • 12 replies
  • 0 kudos

Nest Connect out of box: error NA013 (4.7) while adding

I just received my new Nest Connect (to replace the Guard). I am unable to add it to my Nest App.The error message NA013 (4.7) I received is NOT included in your troubleshooting guide. "The app is having trouble connecting to the assisting Nest produ...

JRuocco29 by Community Member
  • 833 Views
  • 22 replies
  • 1 kudos

NA006 - Was this issue ever solved? Unable to connect Nest Connect

@ScottBuck or @janthadeus, Was this issue ever resolved?To this date I am also unable to connect my Nest "Connect" (ironically) to my WiFi and receive the elusive "NA006 (3.1)" error and there doesn't seem to be any reference of a resolution to this ...

ncc1912 by Community Member
  • 351 Views
  • 4 replies
  • 0 kudos

Nest Connect Will Not Setup

My Nest Connect, for my Nest X Yale lock, will not connect. All it does is flash blue before 'going to sleep'. I went through every troubleshooting tactic I could find. Heres what I tried:Restarted my phoneReset the Nest ConnectTurned off Mobile Data...

Ycmford by Community Member
  • 960 Views
  • 14 replies
  • 0 kudos

Next Connect & Yale Lock Issue

Not sure what happened, but a lot of our nest products got disconnected, so I'm setting everything back up (doorbell, lock, cameras, nest connect). The Yale lock has been giving me a tough time. It says it needs a nest connect, but there's already on...

Haley4 by Community Member
  • 239 Views
  • 4 replies
  • 0 kudos

DOOR LOCK WHITE BUTTOM IS NOT WORKING

I HAVE DONE FACTORY RESET ON MY NEW YALE LOCK , IT SAYS ALL CONNECTED GOOD BUT WHEN I TRIED TO PUSH THE WHITE BUTTOM TO ADD TO MY HOME APP IS NOT WORKING , WHEN I PUSH WHITE BOTTOM NOT GIVE ANY BLUE LIGHT AND ALSO DOESNT SAY IT IS READY , WHEN I PUSH...