No nest greeting during installation

[ANexplorer]

I just try to install the Nest Yale Lock, however I didn’t hear the Nest greeting “Hi from Yale and  Nest” nor do I see any numbers, check or calibration on the keypad. However, I do see the blue light on the back panel when pressed.  Can anyone advise as to what’s causing this issue and how to proceed with the installation? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[ANexplorer]

Hi Brad, 

I still have this issue. I plan to try and reinstall this weekend, and would appreciate if you had any pointers. 

[Brad]

@ANexplorer

Are you following any form installation process or guide? Here is one that will walk you through how to install your Nest x Yale lock. Please let me know if you have any further questions.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.