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Nest X yale lock

Community Member

HELP!!! I Installed my Nest X yale lock. Trying to set up the app and add device. QR code will Not scan. Serial number on device and box are 11 numbers app only allows 10 number entry. Put in the first 10 numbers and it just loads and loads never changing on the screen or giving any notifications.  Tried to add the lock Manually by choosing listed locks and there are no Nest X yale locks on list. Anyone know what I can do? How can I add my lock to the app? Tia


Platinum Product Expert
Platinum Product Expert

To begin, open the Nest app > tap Settings icon > select Add product. If you can’t scan the QR code, tap Continue Without Scanning and type in the numbers to the side of the QR code. It should look like this example: 91AP94.