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Nest connect won’t connect to app

Community Member

I have tried everything I can find to get my nest connect added to the app so I can install the Yale lock.  I’ve turned off the WiFi security, connected my phone only to WiFi and nothing works.  Always “something went wrong.”

I have google home with display and nest thermostats.  Had to add a second home to get the second thermostat online.  

Any suggestions before I send this back?  It’s insane that it’s this difficult.



Community Member

Turn off the 5 ghz on your wifi to force it to connect to the 2.4 and factory reset the nest x yale lock, as per this video. After a lot of struggle, that worked.

Hello.  The problem is I can not get the nest connect to connect to the app.  It won’t go beyond looking for assisting device.