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Update for Nest x Yale Lock and Nest Detect Users that use Nest Hub Max as a Ran... Read more

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Nest Guard no longer finds any WiFi network.

Had it for a little over 2 years. Works fine, until all of a sudden it said it was offline within the last week or so. And nothing will work, I’ve tried holding the 5 and resetting it. I’ve tried resetting my router, I also use the google mesh networ...

Battle by • Community Member
  • 444 Views
  • 6 replies
  • 0 kudos

Battery draining on Nest protect sensor

I replaced the battery in nest detect sensor in one room after I received an alert that the battery was low. Three weeks later, on the same sensor, I received the same message.

Barbara by • Community Member
  • 867 Views
  • 7 replies
  • 0 kudos

Yale Nest lock unlocks when it's suppose to lock

Installed this lock 2 years ago. Took it apart to clean it. Hooked it back up, re did all the instructions, and now the lock is completely reversed. In other words, when I type in the code to unlock the door, it locks. When I press the "main" button,...

moosey by • Community Member
  • 1142 Views
  • 3 replies
  • 0 kudos

Cable for Nest Guard

My puppy chewed through the Nest-supplies USB cable on my Nest Guard. I’ve tried replacing with two other USB cables but get a message in the Nest App that “USB Cable Removed” and I can’t turn on the alarm. I then tried a factory reset of the Nest Gu...

Yale lock button not lighting up to add to Home

I've reset the lock to factory defaults 3 times and set a Master code. That works and the door locks/unlocks. When I try to add the Product to Nest home and hold down the white button on the back of the lock, it doesn't light up per the instructions....

Channa22 by • Community Member
  • 2964 Views
  • 5 replies
  • 1 kudos

Guest Codes Not Working on Yale Lock

Hi, I'm having trouble adding guest codes. They add perfectly in the Nest app but don't seem to take to the Yale lock. At first, neither lock was working. I removed the code and tried again which resulted in one lock working, and finally created a ne...

ET27 by • Community Member
  • 559 Views
  • 3 replies
  • 1 kudos

Nest Alarm System

I can't find the Nest Home Alarm system. Does Nest no longer sell?

Louistrc by • Community Member
  • 364 Views
  • 3 replies
  • 0 kudos

App freezing

Having issues connecting a new device. I go through the steps. Then when it goes to connect to another nest device to connect to the wifi system, it will freeze the app after 8 or 10 seconds. The wifi system is a nest system as well and functioning.

Dizzle by • Community Member
  • 888 Views
  • 8 replies
  • 0 kudos

Nest detect offline - remote fix?

I am away from my house and nest secure is reporting one of the nest detect door units is offline. Is there a way to remotely reconnect/reset it? I’m not there to hold it’s button down for 10 seconds. Failing that, is there a way to turn off the ince...

Factory Reset on Nest Guard

We just bought a house with a nest guard and I’m having a hard time setting it up. I reset it by holding down the number 5 until it turned blue and said “hello”. When I use the app to try to set it up and find the device it says I have to return the ...