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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Floodlight keeps going offline!

We have had this floodlight camera combo for two years,and know it keeps going offline!!If anyone can help I would appreciate it!!!

Rudedog54 by • Community Member
  • 1309 Views
  • 3 replies
  • 0 kudos

Yale assure 2 and Nest app

Is there a way to add the take assure lock 2 to nest app. Not the Yale x nest lock but the regular Asdure Lock 2

AustinTC by • Community Member
  • 3703 Views
  • 4 replies
  • 0 kudos

Nest Guard Alert

How do I get my Nest Guard to alert using my other google speaker (google Wi-Fi, or google mini speaker) when it detects motion or door/window opens. The sound only comes out of the nest guard at the moment and is not loud.

RPG324 by • Community Member
  • 767 Views
  • 4 replies
  • 0 kudos

Need a hex key for my nest cam with floodlight

My 8 week old camera is defective and Google will replace it. However, Google can’t or won’t replace it without the serial number. I had an electrician install it and I don’t have the box, the serial number or the hex key so Google can initiate the r...

DeeAnn628 by • Community Member
  • 4474 Views
  • 5 replies
  • 0 kudos

Nest Yale lock draining batteries in 2-3 weeks

I am so upset with Google and Yale with their inability to work as one company considering their products were sold in one package. I have owned 3 Nest Yale locks in the past 4 years. The first one at my previous home was draining its batteries once ...

Dlumaa by • Community Member
  • 977 Views
  • 3 replies
  • 1 kudos

Nest still auto-locking while I’m home

My Nest lock has worked fine for a few years- this morning it keeps auto-locking every ~5 minutes like I am away, even though my Nest app shows that I am here. When I try to lock/unlock from the app it shows an error that says “the app had trouble co...

retrieve video

i need to retrieve video from a 8 days ago but my subscription is for 5 days. Any way to get the videos from the cloud?

primetm34 by • Community Member
  • 833 Views
  • 4 replies
  • 0 kudos

Resolved! One Nest Connect - Multiple Homes

I have 3 Nest x Yale locks connected to a single bridge (Nest Connect). I would like to move one to a different home for renting, and looking to follow these instructions: https://www.googlenestcommunity.com/t5/Security/How-to-limit-access-to-just-on...

kris_0000 by • Community Member
  • 2875 Views
  • 6 replies
  • 0 kudos

Nest x Yale - "This passcode doesn't work right now"

We have two Nest x Yale locks at the two entrances to our space and both are reporting "this passcode doesn't work right now" via the built-in speaker when entering the code (we only have one plus the master, neither work).The locks are not connectin...

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