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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Nest yale not waking up during installation

First step of connecting lock to Connect doesn't work. Instructions say " Press and hold button until lights pulse and lock Says its ready" but nothing happens so therefore I cannot connect the lock. Please help!

TaylorF by • Community Member
  • 430 Views
  • 3 replies
  • 0 kudos

All Yale locks are offline

I have FOUR Yale locks that all went offline more than a week ago. I saw others having this issue, but they came back online for them. None have for me. I’ve reset one and that didn’t work so I’m not going to waste my time with the others.

Boilerbuzz by • Community Member
  • 1397 Views
  • 10 replies
  • 0 kudos

Nest Guard notification

Is there a way to have a push notification when the Nest Guard senses motion before it sounds the alarm?Would be nice to determine if the alarm is actually needed before it starts blaring.

niborg by • Community Member
  • 683 Views
  • 8 replies
  • 0 kudos

Resolved! Key pad responsiveness

Have been using the lock for over 3 years. Lately, the key pad is unresponsive during some part of the day (mostly mid to late afternoon). Still able to lock/unlock using IOS app when keypad is not functioning.

HariH by • Community Member
  • 1492 Views
  • 9 replies
  • 0 kudos

Nest Guard offline

My nest guard went offline couple days ago and I cannot reconnect it. I tried every possible thing including factory reset and stuff like that. I removed it from my account reset it to factory settings and try to add it again. Problem pops up during ...

Mkiecka by • Community Member
  • 2993 Views
  • 15 replies
  • 2 kudos

Resolved! Nest Guard keeps going offline

My Nest Guard keeps going offline. When I restart pressing and holding the 5 key, it goes back online for a couple of hours, and then goes back offline. I assume this is associated with the message we received about the Hub Max update, but I tried to...

andreaalu by • Community Member
  • 1922 Views
  • 8 replies
  • 0 kudos

Can't Control Nest Lock from Google Home

Installed by Nest Yale Lock. It is connected and works without any problems when using the Nest app. I went to Google Home and added the Nest Yale lock. For some reason Google Home named the lock "Custom" even though it is named "Pool House Lock" in ...

bobwieder by • Community Member
  • 814 Views
  • 7 replies
  • 0 kudos

Nest Yale lock won't switch presence sensing

Nest Yale lock won't switch presence sensing to home or away when enabled in Google Home presence sensing for locking/unlocking. Both my wife and I phones location presence sensing are set to off in Google home and presence sensing settings is also s...

Yepi by • Community Member
  • 459 Views
  • 4 replies
  • 0 kudos

Resolved! Wireless google doorbell

We have a wireless google home doorbell through ADT. We would love to have it chime inside the house so we can hear it. Can I purchase a google speaker & hook it up that way to chime in the house? Thank you for your help!

LtothaC by • Community Member
  • 1120 Views
  • 7 replies
  • 0 kudos

Nest Guard cell service

My Nest Guard, which has an active cell backup plan, is saying no cell backup. My account is up to date. How can I fix this?

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