How to factory reset a Nest Connect

[gavatron]

I'm looking for instructions to factory reset a Nest Connect — so far I've not found any clear instructions on how to do this yet. This step on a Nest connect support page suggests a factory reset is possible, but doesn't offer clear instructions on how to do it.

[MplsCustomer]

@gavatron 

I tried searching as well. The instructions in your link imply that if you hold the Nest Connect's button for longer than 8 seconds, the light will turn yellow and the Nest Connect will prepare to factory reset.

There's a Reddit post from 3 years ago (https://www.reddit.com/r/Nest/comments/cu7gsb/how_do_you_factory_reset_a_nest_connect/) saying these indirect comments are the ONLY instructions on how to reset a Nest Connect.

[gavatron]

Right — found that post too! Hard to believe that's the extent of instructions…

[Brad]

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you. Here is the link on how to factory reset or restart your Nest Connect. 

Best regards, 
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[gavatron]

Hi Brad, thanks for your help. This seems to be instructions to reset a Nest Detect, but doesn't reference the Nest Connect.

[Brad]

@gavatron 

1. Plug Connect into a power outlet.
2. Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
3. Wait for Connect’s light to turn green, which means the restart is complete.
4. Check whether your Connect and Detects come back online in the app.

Important: If you hold Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. To prevent this after the light turns yellow, immediately release the button, and then press the button once more to cancel the factory reset.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[UnionGuy]

I am looking for factory reset if Nest Connect.  The instructions above are for. “Restart” and doesn’t explain how to completely factory reset.  

[UnionGuy · Accepted solution]

I’ve inherited a Nest Connect with home purchase and need to reset so it connects to my system.  There is a dearth of good online guidance for this reset, but fortunately the system is fairly intuitive.  I held down the button until it turned yellow, then blue, then pulsing blue.  That cleared previous owners settings.  I am now able to reconnect with my own wifi system..

Google Nest should update their online support for this; a definite gap which I hope it not intentional.

[janthadeus]

Hey folks,

UnionGuy, thanks for posting and we appreciate your time in providing the Community the steps that pairs the Connect to your Wi-Fi network — It’s a big help! Rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services.

gavatron, checking in — how’s it going? Did you get a chance to try the steps shared above by Brad? If so, how did it go? Let us know if there’s anything else.

I appreciate your help here, MplsCustomer and Brad.

Thanks,

JT

[janthadeus]

Hey gavatron,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT