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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

GoogleDoorBell

Why GoogleDoorBell doesn’t chime on iPhone? There is only settings for doorbell sound

Google nest not swiping left

Hello My son is on his second google nest. It will not swipe left in the tutorial so we can’t set up sleep monitoring. I've followed all the incredible support instructions on this platform but it’s still not working. We have just replaced it today!P...

Kirstyh78 by Community Member
  • 1255 Views
  • 7 replies
  • 0 kudos

Nest guard version 1.4.0.0.6 can’t update

For some reason my nest guard is suddenly off line. When I tried to press 2 and held the button the device says “Nest guard version 1.4.0.0.6 can’t update” I have followed online instructions to factory reset but when reconnecting it says I am not ab...

Dank430 by Community Member
  • 2156 Views
  • 17 replies
  • 1 kudos

Floodlight keeps going offline!

We have had this floodlight camera combo for two years,and know it keeps going offline!!If anyone can help I would appreciate it!!!

Rudedog54 by Community Member
  • 1269 Views
  • 3 replies
  • 0 kudos

Yale assure 2 and Nest app

Is there a way to add the take assure lock 2 to nest app. Not the Yale x nest lock but the regular Asdure Lock 2

AustinTC by Community Member
  • 3451 Views
  • 4 replies
  • 0 kudos

Nest Guard Alert

How do I get my Nest Guard to alert using my other google speaker (google Wi-Fi, or google mini speaker) when it detects motion or door/window opens. The sound only comes out of the nest guard at the moment and is not loud.

RPG324 by Community Member
  • 657 Views
  • 4 replies
  • 0 kudos

Need a hex key for my nest cam with floodlight

My 8 week old camera is defective and Google will replace it. However, Google can’t or won’t replace it without the serial number. I had an electrician install it and I don’t have the box, the serial number or the hex key so Google can initiate the r...

DeeAnn628 by Community Member
  • 4149 Views
  • 5 replies
  • 0 kudos

Nest Yale lock draining batteries in 2-3 weeks

I am so upset with Google and Yale with their inability to work as one company considering their products were sold in one package. I have owned 3 Nest Yale locks in the past 4 years. The first one at my previous home was draining its batteries once ...

Dlumaa by Community Member
  • 891 Views
  • 3 replies
  • 1 kudos

Nest still auto-locking while I’m home

My Nest lock has worked fine for a few years- this morning it keeps auto-locking every ~5 minutes like I am away, even though my Nest app shows that I am here. When I try to lock/unlock from the app it shows an error that says “the app had trouble co...

retrieve video

i need to retrieve video from a 8 days ago but my subscription is for 5 days. Any way to get the videos from the cloud?

primetm34 by Community Member
  • 752 Views
  • 4 replies
  • 0 kudos
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