retrieve video

[primetm34]

i need to retrieve video from a 8 days ago but my subscription is for 5 days. Any way to get the videos from the cloud? 

[MplsCustomer]

@primetm34 

Google Nest Help says: "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538?hl=en)

It probably would be unethical or inappropriate--if not illegal--for Google Nest to be saving video history without our knowledge or authorization beyond our subscription period.

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey primetm34,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie