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Yale x Nest Password management

Juanchoh83
Community Member

I want to give my wife access so she can create her own password. I already add her using the HOME app instead of the Nest app but she can't create her own password or change it. Does she need to have a Nest account as well? 

5 REPLIES 5

Remien31
Community Member

I'm having this problem as well.  Did you figure out how to fix it?  Nest won't let me add family members to the door lock/assign a code because it says it has to be done in Home.  She's already in Home as a family member but this is not being reflected in the Nest App.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Juanchoh83
Community Member

Hello Brad, I manage to figure it out with a couple of youtube video. 

 

Thanks. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved now! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.