Nest app unable to see connect

[angus123]

Nest app worked fine for more than a year. Wife's cell phone works perfectly however I have been unable to reconnect my nest app to the connect. Says reset you nest connect why? other cell phone works perfectly.  tried uninstalling nest app, reset connect to no avail error na003 (0.20)  

[kiltguy2112]

Clear the Nest App Cache. Uninstalling and reinstalling does not alway clear the cache.

[angus123]

cleared cache on app same error

[kiltguy2112]

Have you run through this?

https://support.google.com/googlenest/answer/9240245?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Crest...

[angus123]

yes, everything except router.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.