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Nest Connect error code na003

Community Member

It went offline roughly a year ago, I have lived with and even blamed it on my wifi6 router.  Well now with a newborn we really need this to function online.  I even went out and bought a nest wifi router but still the same error.  I have reset the nest Connect as well as the yale lock.  Do I even bother trying to buy a new Connect?  This is a terrible product