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Deadbolt won’t turn

Rances
Community Member

Remove back panel to reset. Deadbolt won’t turn all the way around to open or close. ?

4 REPLIES 4

SteveT1
Community Specialist
Community Specialist

Hi Rances,

 

Sorry to hear about that. Let's get this sorted out.

 

A few questions — is the deadbolt unable to turn while the door is open? Are you able to unlock using the thumb turn? Are there any dust or dirt inside that may prevent it from moving?

 

If none of the ways to lock your door are working (Nest app, keypad on your door, and thumb turn inside your home), try these suggestions in this article on how to

Troubleshoot Nest × Yale Lock locking or unlocking problems.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi Rances,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hey Rances.

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.