03-03-2022 01:53 PM
Remove back panel to reset. Deadbolt won’t turn all the way around to open or close. ?
03-09-2022 02:21 PM
Hi Rances,
Sorry to hear about that. Let's get this sorted out.
A few questions — is the deadbolt unable to turn while the door is open? Are you able to unlock using the thumb turn? Are there any dust or dirt inside that may prevent it from moving?
If none of the ways to lock your door are working (Nest app, keypad on your door, and thumb turn inside your home), try these suggestions in this article on how to
Troubleshoot Nest × Yale Lock locking or unlocking problems.
Regards,
Steve
03-13-2022 11:42 PM
Hi Rances,
It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.
Thanks,
Steve
03-17-2022 03:03 PM
Hey Rances.
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve
03-21-2022 09:24 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.