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Doorbell stuck to wall mount

Callmecassie22
Community Member

My issue product is the Google doorbell battery operated. 

The button to release my doorbell is stuck and so my doorbell will not come off to charge or connect to other devices. I also have only had it for one day and now cannot add it to my Google home hub max that I've bought to go with it because I can't turn it on. I've tried for hours to pry it off. Nothing.

I attempted to contact support and was told to go to a special service business they use  which is $100. Then was logged out of the chat session.  Its extremely frustrating and disappointing as a new customer. 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Callmecassie22

We bought another Google Nest Hello Doorbell instead of the new Google Nest Doorbell (Battery) because we saw so many issues posted in this forum with the new battery doorbell, including defects causing problems with mounting and dismounting the doorbell. You've probably tried this, but starting at 3:35 in the first video on this Google Nest Help page, they show how it's SUPPOSED to work when removing the doorbell.  If you've tried this already, maybe your doorbell and/or mounting plate are defective and need to be replaced.

https://support.google.com/googlenest/answer/10732535?hl=en

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie