I’m sorry for the trouble here. Let’s check — a few questions: are the batteries of your lock fresh and standard AA alkaline batteries? Are you trying to reset your lock to its default settings? Also, is your lock’s privacy mode on?
Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.