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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Best Yale Lock- no connection

My Connect device has not been connecting to my lock since March 2. I have tried all of the troubleshooting options from Nest. Initially light pulsed blue, then went to yellow, never green. It now will pulse blue, but then goes off.Hoping to get reso...

akalgs by • Community Member
  • 835 Views
  • 4 replies
  • 0 kudos

Nest connect won’t connect to app

I have tried everything I can find to get my nest connect added to the app so I can install the Yale lock. I’ve turned off the WiFi security, connected my phone only to WiFi and nothing works. Always “something went wrong.”I have google home with dis...

Events not updating

Recently noticed in the Nest App that the lock/unlock events I used to get notifications are no longer being logged. I get notifications that a passcode was used or the door was locked or unlocked but the timeline history is blank.

Resolved! Unable to re-add my Yale lock

Both of my Yale locks went offline. The problem was the Nest guard had been unplugged. I reconnected that so it is online. However, my Yale locks are doing nothing. I followed the troubleshooting steps to reset (removed, even changed batteries) and t...

ATee by • Community Member
  • 3187 Views
  • 6 replies
  • 1 kudos

Doorbell stuck to wall mount

My issue product is the Google doorbell battery operated. The button to release my doorbell is stuck and so my doorbell will not come off to charge or connect to other devices. I also have only had it for one day and now cannot add it to my Google ho...

Major issues for years now with Nest Yale

Anyone have a fix or solution to the Nest tale lock constantly in offline status —- it is to the point the manual entry codes won’t even work now. I have a lot of Nest products — and this was is amazingly disappointing— and it is weird that Nest / go...

NestUser77 by • Community Member
  • 3322 Views
  • 15 replies
  • 1 kudos

Deadbolt won’t turn

Remove back panel to reset. Deadbolt won’t turn all the way around to open or close. ?

Rances by • Community Member
  • 925 Views
  • 4 replies
  • 0 kudos

connect

when i set up my nest connect it does the blue blinking light followed by the green blinking light to indicate that it is connected then the light stops. but after a bit the light starts blinking yellow. I have not been able to connect my yale lock t...

2nd Request Allowing Guest Access to One Lock Only

Hello, I asked this question a few months ago and the reply didn’t offer a solution and then the thread was locked. We have a guest house on AirBnb and I only want to allow the guest to access that Yale Nest lock. If I give them access to one lock th...

Rscarb2 by • Community Member
  • 1478 Views
  • 7 replies
  • 1 kudos

Cameras not working

We are an elderly couple paying for cameras that are not working. The company says there is nothing they can do about it because our upload and download speed are not enough; however when they sold them to us, the cameras worked. Our internet service...

Bwhitaker by • Community Member
  • 615 Views
  • 2 replies
  • 0 kudos
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