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My nest x Yale lock is making sound saying tampered

Swedund
Community Member

We recently installed nest x yale. We are getting the siren that lock is tampered. I am experiencing this multiple times in last 15 days. In the middle of the night lock is making sound that it’s tampered. We have to take the battery to stop the sound. I am completely dissatisfied with x take product. We had to remove now and buy a different brand.

9 REPLIES 9

rmoldowan
Community Member

I have had my lock for three years and this has recently started happening to mine too.

please share the solution.

Russell

Ghetrick22
Community Member

Mine too

I took it apart and made sure the wired connector was firmly in place. It has been 4 days since the alarm went off. I may have fixed it. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Swedund
Community Member

Yes. I have disabled my lock as it’s creating noise in the middle of the night. I think I might have to replace with other company lock. I spent so much for this nest x Yale and getting troubled. Not sure what kind of assistance I can get for this

Swedund
Community Member

Sorry that I am getting impatient but I don’t have any choice apart from replacing the lock. now we are using only garage lock all the time which is kind of difficult for us. Let us know if I can get any help on this

Brad
Community Specialist
Community Specialist

@Swedund

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.