03-30-2022 06:27 AM
My Yale lock shows it is in tamper mode on the app and won't clear. It is fine at the lock itself and functions like normal. It just is in the app that it is stuck on tamper and won't clear. Any suggestions?
Answered! Go to the Recommended Answer.
04-22-2022 09:40 AM
Nest "support" is a joke. The best thing that Nest support did was share the number to contact Yale.
I just spoke to Yale, and their support is night and day better than Nest. They are dispatching a replacement lock. Further, the support agent said that this will *NEVER* (her words) happen with the new replacement. I'm skeptical but will install the replacement they send.
04-03-2022 07:02 AM
Same here...just started recently.
04-14-2022 06:20 PM
Me too.
04-15-2022 07:45 PM
When it happened to me, the keypad lit like a Christmas tree and it sounded a horrible alarm. Oh... And it disabled the keypad. If someone wasn't inside to remove the batteries, we would have been locked out of our home.
04-21-2022 10:19 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
04-21-2022 01:58 PM
Brad, do you work for Google Nest? If so, can you acknowledge the safety risks it poses when the tamper detection is triggered when nobody is inside to reset the lock? The keypad is disabled, and there's no way to access the batteries to reset. Google is not disclosing these risks, and consumers cannot make a fully informed decision when purchasing.
04-21-2022 01:34 PM
04-21-2022 01:53 PM
Not only can you not fix, but if it happens when nobody is inside the home, you are screwed. Google support told me that the lock would have to be forced open and acknowledged the safety risk this poses. How are they still selling this lock without telling people of the safety risks associated with being locked out of one's home?
04-22-2022 09:04 AM
04-22-2022 09:17 AM
LOL. Support had me fill out a form and routed me right back here. HaHa.
04-22-2022 09:08 AM
Lol Brad, support told me to pull out the batteries and reset it. That worked for about a day until it did it again. I don't think support has the answer.
04-22-2022 09:11 AM
...and someone had to be inside (obvi) to pull the batteries. Should this happen when nobody is inside, prepare to break in to your own home.
05-05-2022 10:06 AM
Hey Folks.
As you were issued a replacement, and this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
04-22-2022 09:40 AM
Nest "support" is a joke. The best thing that Nest support did was share the number to contact Yale.
I just spoke to Yale, and their support is night and day better than Nest. They are dispatching a replacement lock. Further, the support agent said that this will *NEVER* (her words) happen with the new replacement. I'm skeptical but will install the replacement they send.