Nest "support" is a joke. The best thing that Nest support did was share
the number to contact Yale.I just spoke to Yale, and their support is
night and day better than Nest. They are dispatching a replacement lock.
Further, the support agent said th...
Brad, do you work for Google Nest? If so, can you acknowledge the safety
risks it poses when the tamper detection is triggered when nobody is
inside to reset the lock? The keypad is disabled, and there's no way to
access the batteries to reset. Googl...
Not only can you not fix, but if it happens when nobody is inside the
home, you are screwed. Google support told me that the lock would have
to be forced open and acknowledged the safety risk this poses. How are
they still selling this lock without t...
When it happened to me, the keypad lit like a Christmas tree and it
sounded a horrible alarm. Oh... And it disabled the keypad. If someone
wasn't inside to remove the batteries, we would have been locked out of
our home.
