Yale lock tries to rotate too far

[jpmyers]

When I enter the unlock code, the lock rotates to unlock, but then tries to keep rotating - obviously it can’t (the bolt is already retracted), so it thinks it’s jammed. The bolt moves freely by hand, but the lock thinks the motor needs to move it twice as far.

I’ve reset several times and can’t get the lock to realize how far it actually needs to spin.

Oddly, the lock worked fine for the last six months and then suddenly stopped. Any ideas? 

This is the lock: https://shopyalehome.com/products/nest-x-yale-lock-with-nest-connect?variant=32767155208324&currency...

[Brad]

Hi there,

I can see how this could be frustrating to experience, and I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[jpmyers · Accepted solution]

It was apparently unfixable - reset the lock multiple times, reseated it in the door/doorframe, nothing helped. Removed and replaced the lock with a different brand. 

[Brad]

Hi there,

Seeing as you were able to replace the device, we'll mark this thread as resolved. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad