01-18-2025 05:51 AM
Buenos días,
Tengo un problema grave.
Se ha bugeado mi cuenta por estar vinculada a una casa donde el creador y administrador de esta era una cuenta que está bloqueada. creo que el bug se ha producido cuando Google a eliminado la cuenta de la casa. Esto debe haber producido una incompatibilidad con las cuentas vinculadas a esas casas.
Al quedar eliminada ha generado que todas las demás cuentas se bugueen y a cualquier casa que entren o creen también quedan bugueadas.
He solicitado al soporte una solución, pero no pueden hacer nada ellos por falta de acceso y me han recomendado que escriba en este foro el problema. mi número de incidente es 7-6159000037331
Adjunto el enlace del video donde he grabo la pantalla del móvil para poder mostrar el bug:
https://drive.google.com/file/d/14C4mfVvlR75Dvll8a05vfDVICphRYm35/view?usp=sharing
Espero puedan darle una solución.
Gracias.
Answered! Go to the Recommended Answer.
01-22-2025 08:09 AM
It sounds like you're dealing with a technical issue related to the deletion of the account that was originally managing the "house" and its linked components. If I understand correctly, the problem arose because the deletion of the house's creator/administrator account created an incompatibility with other accounts linked to that house, leading to the bug you're experiencing.
Since the original structure (the house account) was deleted, for security reasons, all cameras and other linked devices need to be re-associated with the correct account. This also applies to any household members who previously had access to the account. Without this reassociation, the access and functionality for all linked devices and accounts may continue to be affected.
In order to fully resolve the issue, it's essential that both the devices (like cameras) and household members are re-linked to the correct account to restore proper functionality and access.
01-22-2025 08:09 AM
It sounds like you're dealing with a technical issue related to the deletion of the account that was originally managing the "house" and its linked components. If I understand correctly, the problem arose because the deletion of the house's creator/administrator account created an incompatibility with other accounts linked to that house, leading to the bug you're experiencing.
Since the original structure (the house account) was deleted, for security reasons, all cameras and other linked devices need to be re-associated with the correct account. This also applies to any household members who previously had access to the account. Without this reassociation, the access and functionality for all linked devices and accounts may continue to be affected.
In order to fully resolve the issue, it's essential that both the devices (like cameras) and household members are re-linked to the correct account to restore proper functionality and access.