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googlehome IOS APP Live video unavailable. But Google Home Hub is normal

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yong3269
Community Member

‎09-16-2025 12:36 AM

googlehome show error: Live video unavailable. The camera may be unreachable or saving battery, "cameraStreamProtocol":"webrtc". The action.devices.commands.GetCameraStream command of the googlehome app has been received, but there is no request later.

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arm_dpe
Solutions Expert
Solutions Expert

‎09-17-2025 02:47 PM - edited ‎09-17-2025 02:48 PM

Thanks for sharing this. We suggest reporting your streaming issue via Google's Public Issue tracker, the team will take a closer look.
Please mention the camera brand and add additional details like logs and screenshot within the ticket. Also share the ticket id here. 

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arm_dpe
Solutions Expert
Solutions Expert

‎09-17-2025 02:47 PM - edited ‎09-17-2025 02:48 PM

Thanks for sharing this. We suggest reporting your streaming issue via Google's Public Issue tracker, the team will take a closer look.
Please mention the camera brand and add additional details like logs and screenshot within the ticket. Also share the ticket id here. 

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