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philips hue bulb wont connect to google home using bluetooth

Tjoby
Community Member

okay i have a google home and a philips hue bulb and i have tried everything to connect the s*** 
and yes i have tried your reset light bulb connect the device thorgh google home app i have tried it nothing works it just wont connect it just cant find the light bulb in the google home app and nobody knows why i would rlly like some help THANKS

1 Recommended Answer

armen_dpe
Solutions Expert
Solutions Expert

Hello,

I'm sorry to hear that you're experiencing difficulty connecting your Philips Hue bulb to your Google Home. In addition to the steps you've already taken, there might be some additional considerations:

  1. Ensure Hue Bridge Compatibility: Confirm that your Philips Hue bulb is compatible with the version of the Hue Bridge you're using. Some bulbs may require a compatible bridge for seamless integration with Google Home.

  2. Check Device Requirements: Certain devices, such as a 2nd generation Nest Hub, might have specific requirements for connecting smart bulbs. Ensure that your setup meets any device-specific criteria.

  3. Contact Manufacturer Support: If the issue persists, it could be beneficial to reach out to the customer support of Philips Hue. They can provide insights into any known compatibility issues or offer step-by-step guidance tailored to your specific setup.

View Recommended Answer in original post

1 REPLY 1

armen_dpe
Solutions Expert
Solutions Expert

Hello,

I'm sorry to hear that you're experiencing difficulty connecting your Philips Hue bulb to your Google Home. In addition to the steps you've already taken, there might be some additional considerations:

  1. Ensure Hue Bridge Compatibility: Confirm that your Philips Hue bulb is compatible with the version of the Hue Bridge you're using. Some bulbs may require a compatible bridge for seamless integration with Google Home.

  2. Check Device Requirements: Certain devices, such as a 2nd generation Nest Hub, might have specific requirements for connecting smart bulbs. Ensure that your setup meets any device-specific criteria.

  3. Contact Manufacturer Support: If the issue persists, it could be beneficial to reach out to the customer support of Philips Hue. They can provide insights into any known compatibility issues or offer step-by-step guidance tailored to your specific setup.