1 of 3 hue bulbs stopped responding to Google Home

[Rdianco]

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Original poster: Tom Walsh 2363 

1 of 3 hue bulbs will not reconnect with Google Home after power outage. 2 of 3 have. Bulb works manually.

[frances]

Hello Tom Walsh 2363,

Thank you for your message. I am sorry to hear that 1 out of 3 light bulbs are not reconnecting to your Google Home. I hope you are safe! Let's resolve this issue together and get all of your lights working again. I would be more than happy to help.

• Do all of your light bulbs show up in the Google Home App?
• Does the 1 light bulb not show up in the Google Home App?
• What type of hue light bulb do you have? (model name, manufacturer name)
• Have you tried removing/re-linking the one light bulb that does not work? Are there any improvements?
• Are you seeing any error messages in the Google Home App?
• What troubleshooting steps have you tried so far? 

I appreciate your patience, thank you!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.