How do I reconnect my speaker to my Google Home. I already did the troubleshooting.

[Rdianco]

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Original poster: Colette Flaherty Zeman 

Troubleshooting advice?

[frances]

Hi Colette Flaherty Zeman,

Thank you for your message. I appreciate you taking the time and troubleshoot your device. I would be more than happy to help you! First, I have some quick questions to get a better understanding of this situation.

• Which Google device is this post in regard to? (model name, generation number)
• What issue are you encountering? Is your device not connecting to the Google Home App?
• What troubleshooting steps have you tried? (reboot, Factory Data reset)

Thanks for your patience, I look forward to your response! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.